Blackbaud
I use it to look up data on constituents I work with and keep others in the loop by recording my interactions with constituents. It is …
Overview
What is Blackbaud CRM?
Designed for large, complex organizations as well as federated and international nonprofits.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is Blackbaud CRM?
Designed for large, complex organizations as well as federated and international nonprofits.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
25 people also want pricing
Alternatives Pricing
What is Kindful, a Bloomerang product?
Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM. Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.
What is Causeview?
Causeview aims to make donor management simple. This solution is built on the Salesforce.com platform and according to the vendor, this provides users with best in class fundraising, events, volunteers and payment processing tools on top of the world’s most popular CRM.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Blackbaud CRM?
Blackbaud CRM for enterprise-scale Nonprofits, Higher Education, and Healthcare organizations combines data management and automation with the ability to scale, adapt, and integrate across applications to retain and grow supporter value​. Its out-of-the-box capabilities enable enterprise-level advancement organizations to work more effectively with large, multidimensional datasets, including:
- A holistic view of constituents to manage interactions with them based on whether they are Individuals, Households, Groups, or Corporations and maintain visibility into corporate hierarchy. 
- Sophisticated donor management capabilities such as Stewardship Plans, Fund Management, Recognition Programs, Naming Opportunities, and Donor Challenges to increase donor engagement.
- Market segmentation to support complex multi-channel outreach programs.
- Research and Analytics powered by Blackbaud’s native prospect research tool, ResearchPoint, including data modeling and benchmarking.
- Mobile and web access to empower on the go fundraisers with constituent information through their mobile devices.
- Direct
data access to cloud environments via read-only, read-write, and self-service
developer portal to speed development cycle while maintaining control and
optimizing security and compliance.
Blackbaud CRM Features
- Supported: A single source of truth with a holistic view of constituents whether they are Individuals, Households, Groups, or Corporations
- Supported: Moves management and stewardship capabilities to expand and nurture major donors
- Supported: Segmentation support for multi-channel campaigns
- Supported: Planned Giving, Matching Gift Management, and Online Giving to support specialized fundraising needs
- Supported: Automated receipting and acknowledgement, end-to-end credit card processing and robust accounting functionality streamline gift and revenue management
- Supported: Ability to tap into Blackbaud's philanthropic data set and data modeling
- Supported: Integration with business intelligence and data analytics solutions.
- Supported: Microsoft integrations to automate key visualizations, workflows and build low-code/no-code apps
- Supported: Open, industry-standard REST APIs to extend and customize the core CRM solution.
- Supported: Wide selection of partner apps in Blackbaud Marketplace.
- Supported: Extensible revenue data model to manage process of tracking, crediting and recognizing donors based on the gifts they make
- Supported: Embedded data hygiene management including duplication management and address validation
Blackbaud CRM Competitors
Blackbaud CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Supported Countries | Global - US, Canada, EMEA, Asia-Pacific |
Frequently Asked Questions
Designed for large, complex organizations as well as federated and international nonprofits.
Salesforce Sales Cloud, Bloomerang, and Ellucian CRM Advance are common alternatives for Blackbaud CRM.
Reviewers rate Implementation Rating highest, with a score of 8.2.
The most common users of Blackbaud CRM are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(112)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
March 04, 2016
Blackbaud CRM - Ready To Use Right Out Of The Box
I was implementing and training Blackbaud users at a non-profit client of mine. It was used as a donation and fundraising tracking system for a community college foundation. The system was very powerful, especially against the background of the client's former software infrastructure which consisted of an Access database combined with QuickBooks.
- Very flexible configuration options.
- Excellent reporting options.
- Tight accounting system integration.
- Learning curve steeper than other competing products.
- More expensive alternative to other systems.
- Social media functionality not there yet.
- Employee efficiency/productivity
- Less possibility of errors
- Better understanding of data due to reporting features
- Salesforce, Act, Access and QuickBooks Enterprise Solutions
With Blackbaud you are getting an industry specific solution. Other products can be molded and adapted to fit into a non-profit environment. However, the Blackbaud platform is made for this environment right out of the box. You are paying more than some of these other competing products, but your organization will be spending a lot more time trying to adapt it and integrate with other systems.
February 12, 2016
Blackbaud review
We are the philanthropic arm for a local community owned hospital. Blackbaud's Raiser's Edge was used as our donor database for record management, gift processing, reporting and events.
- Pledge reports are clear and easy to run, as well as a few other financial reports.
- Records are clearly organized with tabs to select your area of interest
- Record searching is all inclusive
- The platform for event management and registration did not work as promised. Data being imported was all wrong and had to be removed
- Poor customer service
- Social fundraising aspect did not work as promised
- After our major fundraising event it took multiple staff many weeks to clean up and manually enter data that was never imported correctly.
- Throughout the event staff still had to manually register attendees as the login function was unavailible
- I spent many hours trying to contact and get help from customer service on our issues and in the end they did not stand by their product.
- DonorPerfect and NeonCRM
It is more difficult to run reports and extract the information you are looking for. They are a very large company who has no concept of customer service.
Yes
see previous question
No. Their lack of support was the main reason for switching products.
April 08, 2015
Blackbaud/Convio daily user
Almost our entire organization uses Blackbaud CRM to manage our participant database for our clients' fundraising events, including event registration (teamraiser), donations, email campaigns and websites (PageBuilder). It is a one-stop shop for event fundraising and communications.
- It integrates your database, allowing you to collect registrations and donations online, and then build email communications and websites that integrate with those contacts, so you don't have to import/export between tools.
- It also provides tools for your participants, so they can customize their experience with your website and your communications, manage their own fundraising and participation, and conduct their own peer-to-peer fundraising efforts.
- Blackbaud's responsiveness to their clients reporting issues with their CRM is notoriously delayed. It often takes them years to address bugs, and if the issues reported are just "nice to haves" and non-urgent, they often never get addressed.
- The system has required significant customization on our end to make it work for us. While we've had clients who are smaller organizations use it right out of the box, if you are a larger organization with more specific needs, you're going to need a consultant or a IT department to help you customize the system.
- The help feature built into the system is not very helpful and often outdated, with information that doesn't reflect the way the system currently operates. (They are also doing updates but not updating the help.) The online trainings that Blackbaud offers are pretty superficial and often don't speak to the way an organization uses the system. I've trained myself to use the system, through trial, error and explore, and our organizations trains all of our employees and clients on Blackbaud ourselves. Blackbaud does not provide that.
- We have seen Blackbaud CRM (specifically Convio) provide increased efficiency for our clients in managing their participant database, and communicating with participants and leads.
- Implemented in-house